If you have paid the item and having a problem with the download,
please contact us stating your problem. We will be happy to help you
and please allow us to respond your email within 24 hours (working days) and also please consider our time-zone (we are in GMT+10 zone).
Due to the nature of digital products all sales are final, once the payment completes (and received) you can’t cancel your order and there is NO REFUND or EXCHANGE.
For those who are not familiar with digital download system please visit the How to Download the Item page.